TurboTax Free vs Paid: Hidden Costs, Features, and What You Actually Get

TurboTax
TurboTax

When tax season rolls around, millions of Americans turn to TurboTax as their go-to software for filing returns. One of the most common questions people have is: What’s really free with TurboTax Free Edition, and when do you actually need to pay?

TurboTax markets its Free Edition heavily, but many users are surprised when they get to the end of their return and see an unexpected charge. This article breaks down exactly what’s included in the Free Edition, how it compares with the paid versions, and what you need to know to avoid surprises.

What is TurboTax Free Edition?

TurboTax Free Edition is the company’s entry-level option, advertised as “free for simple tax returns only.” It allows users to file both federal and state returns at no cost—if their tax situation qualifies as “simple.”

What counts as a simple return?

TurboTax defines this as a Form 1040 without schedules. In other words, you can use the Free Edition if you:

  • Have W-2 income only.

  • Claim the standard deduction.

  • Have unemployment income reported on a 1099-G.

  • Qualify for the Earned Income Tax Credit (EITC) or Child Tax Credit (CTC).

If you need to file additional forms (like Schedule C for self-employment or Schedule D for investments), you’ll be required to upgrade to a paid plan.

What’s Actually Free in TurboTax?

Here’s a clear breakdown of what you get at no cost with TurboTax Free Edition:

Federal tax filing (Form 1040 only, basic credits).
State tax filing (one state return included).
✅ Access to W-2 import from many employers.
✅ Free guidance for basic credits and deductions.
✅ Filing for dependents and student income (if simple).

That’s it. Anything more complicated will trigger an upgrade prompt.

When TurboTax Makes You Upgrade

This is where many users get frustrated. You may start out with Free Edition, but halfway through filing, the software tells you that you don’t qualify. Common triggers for upgrading include:

  • Freelance or gig income (Uber, DoorDash, Upwork, etc.) → requires Deluxe or Self-Employed.

  • Investment income (stocks, crypto, dividends) → requires Premier.

  • Itemized deductions (mortgage interest, medical expenses, donations) → requires Deluxe.

  • Rental property income → requires Premier.

  • Business income → requires Self-Employed.

So while TurboTax’s ads say “Free for simple returns,” only about 37% of taxpayers qualify for truly free filing according to IRS data.

TurboTax Paid Versions Explained

If you don’t qualify for the Free Edition, TurboTax offers several paid tiers. Here’s what each one includes:

1. TurboTax Deluxe (~$69 federal + $59 per state)

  • For people who want to maximize deductions.

  • Handles itemized deductions like mortgage interest and medical expenses.

  • Access to deduction finder tools.

2. TurboTax Premier (~$99 federal + $59 per state)

  • Designed for those with investments and rental property.

  • Supports Schedule D (stocks, crypto, ETFs) and Schedule E (rental income).

  • Imports investment data from major brokerages.

3. TurboTax Self-Employed (~$129 federal + $59 per state)

  • For freelancers, contractors, and small business owners.

  • Handles Schedule C and expenses like mileage or home office.

  • Includes access to year-round expense tracking via QuickBooks Self-Employed.

4. TurboTax Live / Full Service (from $89 to $379+)

  • Gives you live help from a tax expert or lets a CPA do your return entirely.

  • Prices vary based on the complexity of your return.

Free Edition vs Paid: Key Differences

Feature Free Edition Paid Versions (Deluxe, Premier, Self-Employed)
Federal filing ✅ Free (simple returns only) ✅ Included
State filing ✅ Free (one state) ❌ Paid ($59 each)
Itemized deductions ❌ Not included ✅ Yes
Freelance/contractor income ❌ Not included ✅ Yes
Investment income ❌ Not included ✅ Yes
Rental property ❌ Not included ✅ Yes
CPA/Expert help ❌ Not included ✅ Available with “Live” add-on

Is TurboTax Free Really Free?

Yes, if your taxes are straightforward. If you have only W-2 income and claim the standard deduction, TurboTax Free Edition works perfectly. Many college students, entry-level workers, and people with simple finances can file completely free.

But if you have anything beyond the basics, expect to pay. The software is designed to funnel users into paid plans once it detects complexity.

Alternatives to TurboTax Free Edition

TurboTax isn’t the only option. If you don’t qualify for Free Edition, you may want to consider:

  • IRS Free File – Available to taxpayers earning less than $79,000 in 2025. Several providers participate.

  • H&R Block Free Online – Covers more situations for free, including student loan interest and unemployment income.

  • Cash App Taxes – 100% free federal and state filing for most situations, though with fewer support features.

Why People Still Choose TurboTax

Even though it can be pricey, TurboTax remains popular for several reasons:

  • User-friendly interface – step-by-step questions make filing easier.

  • W-2 and 1099 import – saves time on data entry.

  • Strong customer support – access to live experts (for a fee).

  • Reputation – many people trust TurboTax’s accuracy and audit support.

In short, people pay for convenience and peace of mind.

Tips to Avoid Surprise Charges

If you’re planning to use TurboTax, here are a few tips:

  1. Check qualifications first – read TurboTax’s Free Edition rules before you start.

  2. Know your income sources – if you have gig work, investments, or rental property, prepare to pay.

  3. Compare with competitors – H&R Block and Cash App Taxes may cover more for free.

  4. Don’t add extras you don’t need – TurboTax offers audit defense and other add-ons that increase costs.

Final Thoughts

TurboTax Free Edition is a great option if your return is simple—W-2 income, standard deduction, and basic credits. But for millions of taxpayers with more complex financial situations, it won’t stay free for long.

Before starting, it’s worth checking whether you really qualify for the Free Edition, or if a competitor offers a more generous free plan. Otherwise, expect to pay anywhere from $69 to $129+ for the convenience of TurboTax’s paid versions.

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By MATHEW

2 thoughts on “TurboTax Free vs Paid: Hidden Costs, Features, and What You Actually Get”
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